Return policy

At DutchSnacks, we supply Dutch snacks and products to customers in Austria. As products may differ in terms of shelf life, storage and transport requirements, specific conditions apply to returns and refunds.

Requests and orders

A request submitted through our website does not constitute a final order. After you submit a request, we will contact you to confirm availability, pricing, delivery times, transport options and other applicable terms.

An order only becomes final once it has been confirmed by DutchSnacks.

Returns

Due to the nature of our products, food and frozen products generally cannot be returned once they have been delivered. This is due, among other things, to food safety, shelf life and the required storage conditions.

If a product was delivered damaged, something is missing, or the delivered product does not comply with the agreed terms, please contact us as soon as possible. We will assess the situation and work with you to find an appropriate solution.

Damaged or incorrect deliveries

Please check your delivery upon receipt. If a product is damaged or you have received the wrong product, please let us know as soon as possible. If possible, we would appreciate receiving photos of the product and its packaging.

Depending on the situation, we may, for example, provide a replacement product, offer a credit or refund the relevant amount.

Refunds

If a refund is applicable, the amount will be refunded in consultation with you. The method and timing of the refund depend on the arrangements made and the original payment method.

As requests submitted through DutchSnacks are personally confirmed first, any refunds will be assessed on a case-by-case basis.

Contact

Do you have questions about a return, damaged delivery or refund? Please contact us via our contact page. Please include your name, company details and the number or details of your request or order where possible, so that we can assist you as quickly as possible.